CaveOTS.net – Terms of Service

1. Creating an Account and using the basic features of CaveOTS is free of charge, except for features expressly marked as paid.

2. Using the Website requires Internet access and an up-to-date web browser. Playing the Game also requires a compatible game client (client version 15.25).

3. The User is responsible for keeping their login credentials secure.

4. Sharing login credentials with a third party is at the User's own risk, without prejudice to the Operator's liability under applicable law.

5. In particular, it is prohibited to gain unauthorised access to other Users' Accounts, circumvent security measures, or interfere with the database, software or infrastructure of the Website.

6. Paid orders may be placed only by a person who has the legal capacity to conclude the relevant contract. A minor should have the consent of their legal guardian to the extent required by law.

1. In particular, it is prohibited to:

• exploit errors in the Game or the Website to obtain an undue advantage,
• attempt to destabilise the server, the website or the infrastructure,
• act to the detriment of the Website, the administration or other Users,
• use cheats or tools that break the rules of the Game (automation permitted under §3 is not a cheat),
• impersonate members of the administration,
• knowingly circumvent penalties that have been imposed.

2. The administration may take reasonable technical and moderation measures necessary to protect the Game, the Website and the community.

2. The User remains fully responsible for everything their Character does, whether controlled manually or by automation. Automation must not be used to break any other rule of these Terms, in particular the rules on conduct (§4), spam and the abuse of bugs (§14).

3. The following remain prohibited:

• software that manipulates network traffic sent to the server (e.g. packet injection or modification) in order to perform actions that are not possible with a regular game client,
• tools that give abilities unavailable to other players, such as speed hacks, walking through obstacles or bypassing game mechanics,
• using automation to overload, flood or attack the server or the Website.

4. The administration may announce reasonable technical limits for automation (e.g. to protect server performance). Such limits apply from the moment they are published.

1. Users must behave respectfully in the Game and on the official CaveOTS community channels.

2. In particular, the following are prohibited:

• persistent insulting or harassment of other people,
• unlawful threats,
• spam,
• racist content, content inciting hatred or violence, or any other unlawful content,
• publishing other people's personal data without a legal basis,
• deliberately disrupting the Website or the community.

3. The administration may apply moderation measures proportionate to the nature and severity of the violation.

1. It is prohibited for Users to sell to or buy from each other, for real money, any goods related to CaveOTS, in particular Accounts, Characters, Premium Points, items, in-game currencies and game-related services.

2. The ban covers both public offers and attempts to arrange such transactions privately using the CaveOTS community.

3. The RMT ban does not apply to buying Premium Points directly from the Seller through the official CaveOTS.net Point Shop.

1. The administration is entitled to manage the Game and to enforce these Terms.

2. If the rules are broken, the administration may in particular:

• warn the User,
• mute the User,
• block the Account temporarily or permanently,
• reverse any benefits gained through the violation,
• remove any value obtained through a bug, an exploit or fraud,
• take other reasonable technical measures to restore the correct state of the Game.

3. A penalty for breaking the rules of the Game does not automatically entitle the User to a refund of Premium Points that were previously correctly delivered and used.

4. The above does not exclude the statutory rights of a Consumer arising from a paid contract concluded with the Seller.

1. Premium Points (also referred to as "TC") are a paid digital service consisting of crediting a specified number of points to an Account.

2. Premium Points:

• exist only within the CaveOTS system,
• may be spent on features, items and digital services available in CaveOTS, in particular in the in-game Store,
• are not legal tender,
• are not electronic money,
• are not a financial instrument.

3. CaveOTS.net does not exchange Premium Points for money, unless an obligation to make a refund arises from mandatory provisions of law.

4. The current number of TC in each package and its price in PLN are shown before the order is placed. During a promotion announced in the Point Shop, a package may include bonus TC; the bonus is shown before payment.

5. The Seller may change the offer and package prices for the future. Such changes do not affect orders that have already been placed and paid for.

6. The order is placed from the User's Account to which the Premium Points are to be credited.

7. A free premium account is available to all players on CaveOTS; buying Premium Points is optional and is not required to play the Game.

1. The owner and operator of the CaveOTS.net Website and the seller of Premium Points is PGAME STUDIO, Polish tax identification number (NIP) 7532486567, e-mail: pgamestudiopolska@gmail.com, a business registered in the Polish Central Register and Information on Economic Activity (CEIDG).

2. These Terms set out the rules for using the Website, the Game, the Account and gameplay, and for purchasing Premium Points.

3. The following terms have the meanings given below:

• Website – the website available at https://caveots.net.
• Game / CaveOTS – the CaveOTS game server and related features provided by the Operator.
• Operator / Seller – PGAME STUDIO, as identified in point 1.
• User / Player – any person using the Website or the Game.
• Account – the User's individual account.
• Character – an in-game character assigned to an Account.
• Premium Points / TC – digital points credited to an Account that can be used only within CaveOTS.
• Point Shop / Shop – the part of the Website at caveots.net/index.php/pointshop through which Premium Points can be purchased.
• Consumer – a person who has the status of a consumer within the meaning of applicable law.

4. Using the Website or the Game means that the User must comply with these Terms. Placing a paid order additionally requires express acceptance of these Terms and of the Privacy Policy.

5. These Terms do not exclude or limit any Consumer rights under mandatory provisions of law.

1. Prices in the Point Shop are stated in Polish zloty (PLN) and are the final prices payable by the User, including any taxes due. The Seller does not charge any additional fees for the payment.

2. Payments are processed by Stripe Payments Europe, Ltd. (Ireland) through the Stripe Checkout payment page. Depending on the User's device and country, the following methods may be available: payment cards (including Apple Pay and Google Pay), BLIK and Link. The available methods are shown automatically on the payment page.

3. CaveOTS.net does not receive or store full payment card details; they are provided directly to Stripe.

4. To place an order the User selects a package, accepts these Terms and the Privacy Policy, makes the statements referred to in §11, and is then redirected to Stripe Checkout. By confirming the payment on the payment page the User places an order with an obligation to pay.

5. The contract for the supply of Premium Points is concluded when the payment is successfully completed and confirmed by Stripe. If the payment is not completed or is rejected, no contract is concluded and the order expires without any consequences for the User.

6. Refunds due to the User (e.g. after an effective withdrawal or an upheld complaint) are made using the same payment method that was used for the purchase, unless the User expressly agrees to another method that does not involve any costs for them.

1. Premium Points are a digital service, so there is no physical shipment.

2. Once the payment has been correctly confirmed, Premium Points are, as a rule, credited to the Account automatically and without delay.

3. In the event of a failure, a delay on the payment operator's side or a technical problem, the order may be fulfilled once the obstacle has been removed and the transaction has been verified.

4. If the payment has been successfully charged but the TC have not been credited, the User should contact pgamestudiopolska@gmail.com.

5. Where required by law, confirmation of the contract and of the consents concerning the start of performance before the withdrawal period expires is provided on a durable medium, in particular by e-mail.

1. A Consumer who concludes a distance contract generally has the right to withdraw from it without giving any reason within 14 days, in accordance with applicable law.

2. In the case of paid digital content or services not supplied on a tangible medium, the Consumer may lose the right of withdrawal if all conditions required by law have been met.

3. In particular, the following may be required:

• the Consumer's prior and express consent to the start of performance,
• information that the right of withdrawal is lost once performance has started, as provided by law,
• the Consumer's acknowledgement of that information,
• provision of the required confirmation on a durable medium.

4. Because orders are fulfilled automatically, the Consumer is asked to make the relevant statements before paying.

5. If the conditions for the effective loss of the right of withdrawal have not been met, the Consumer's statutory rights apply.

1. The User may file a complaint concerning in particular paid TC that were not credited, an incorrect number of TC, a paid feature of the Website, or a lack of conformity of the digital service with the contract.

2. Complaints may be submitted by e-mail to pgamestudiopolska@gmail.com.

3. To speed up processing, please provide:

• the Character name or other details identifying the Account,
• the e-mail address assigned to the Account,
• the order number, if available,
• the date and amount of the payment,
• a description of the problem.

4. Missing information does not deprive a Consumer of the right to file a complaint if its subject can be determined in another way.

5. The Seller responds to a Consumer's complaint within 14 days of receiving it, unless the law provides for a different time limit.

6. Rights arising from a lack of conformity of digital content or a digital service with the contract are not limited by these Terms.

1. The Website and the Game are online services, so technical and maintenance breaks, updates, failures, network problems and other temporary limitations of availability may occur.

2. In justified cases, rollbacks, restoring data from backups or temporary unavailability of some features may be necessary.

3. The Operator takes reasonable steps to ensure the security and continuity of the Website, but does not guarantee that the Game will be available 100% of the time.

4. The above does not exclude liability towards a Consumer under mandatory provisions concerning paid digital content or services.

5. The Operator reserves the right to temporarily suspend, restrict or completely terminate the operation of the CaveOTS Website and Game, in particular for technical, economic, organisational, legal or business reasons.

6. The User acknowledges that the operation of CaveOTS is not guaranteed for an indefinite period. A permanent shutdown may result in the loss of the ability to continue using the Account, Characters, items, unused Premium Points and any other elements that exist only within the Game.

7. If a permanent shutdown is planned, the Operator will, where possible and reasonably practicable, inform Users in advance through the Website or the official communication channels.

8. The provisions on suspension or termination of the service do not exclude or limit the Consumer's rights under mandatory provisions of law.

1. Errors that may affect security, the game economy or other Users should be reported to the administration.

2. Knowingly exploiting errors to obtain an undue advantage is prohibited.

3. Bug abuse may result in the reversal of benefits, removal of value obtained through the error, and a temporary or permanent block of the Account.

4. If an irregularity concerns a paid service purchased by a Consumer, the Consumer's statutory rights remain unaffected.

1. The controller of personal data processed in connection with CaveOTS.net is PGAME STUDIO, NIP 7532486567, e-mail: pgamestudiopolska@gmail.com.

2. Detailed information on the processing of personal data is set out in the separate Privacy Policy.

3. Data necessary to process payments may be transferred to Stripe Payments Europe, Ltd. in accordance with applicable law and the payment operator's privacy rules.

4. The User can read the Privacy Policy before placing an order.

1. These Terms may be amended in particular in the event of changes in the law, in the way services are provided, in the functionality of the Website, in payment methods, in security requirements or in the rules of the Game.

2. Amendments do not affect rights arising from contracts concluded before the amendment takes effect, unless the amendment results from mandatory provisions of law.

3. Changes to the current rules of play may apply to future actions from the moment they are published or from the date stated in the announcement.

4. In the case of changes relevant to continuous services provided to Consumers, information will be provided in the manner required by law.

1. These Terms are governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence.

2. Matters not governed by these Terms are subject to the applicable provisions of law, in particular the Polish Civil Code and the Polish Consumer Rights Act.

3. These Terms do not limit a Consumer's right to bring proceedings before the court having jurisdiction under applicable law.

4. A Consumer may use the out-of-court complaint and redress procedures provided by law, including the assistance of a municipal or district consumer ombudsman (in Poland) or a consumer protection body in their own country.

5. If any individual provision is invalid or ineffective, the remaining provisions of these Terms remain in force to the extent permitted by law.

6. These Terms are effective from 21 September 2026.